playing nice, that is. Today, Austin and I had lunch with Hannah. As soon as I got back in the van, I called the med asst at the neuro's office and left her a msg asking if everything got squared away with authorization form. I then decided to call Athena myself again. Nope....no fax yet. Great! Lovely! I'm pretty certain that the fax was sent since Mary said she got the confirmation page from the fax. The Athena rep gave me a fax number directly to her. She said that as soon as she entered the receipt of the authorization the results would be released to LabCorp.
I immediately hung up and called the neuro's office back to find that THE OFFICE CLOSES EARLY ON FRIDAY!
Oohhh....Mary is going to have an ear full on Monday. She obviously did not follow-up as she said she would plus did not call me.....as she specifically said she would.
I'm done playing nice. This is absolutely unacceptable that results are complete and people cannot do their jobs. I wonder how Dr. G is gonna feel about this?!?!
Friday, May 01, 2009
Posted by Candy at 11:17 AM